How to place an order
- 1, Created a account,
- 2,view the items that you want to order.
- 3,add it to shopping cart.
how to get a discount ?
please view the post " How to Get More Discount ? Click Here "
what is the best price ?
all the price that list on our website is best price.But if you have a wholesale member account, then you can get more discount !
HOW TO PLACE AN WHOLESALE ORDER
after you get a wholesale account, then you can place order by wholesale price.
We accept a number of secure and convenient payment methods:
The most popular online payment method. We are fully PayPal verified so you can always shop with peace of mind.
- Credit Card:
Buyers can pay securely by credit card via PayPal.
- Wired Transfer:
For orders which exceed $5000, please contact us at our Support Center.
Note: Please tell us after you pay the wired transfer with your order number, the amount paid, the transaction number and the exact date you made the wired transfer.
We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.
1.Received your order request
After processed your payment and received your order request, we will email you to confirm this order. And then, we will prepare the items in your order.
In this part, we kindly ask about 1-4 business days for the quality control and arrange a suitable shipment. After the package ship out, we will send you an email about the delivery information.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
The actual shipping time to destination countries is based on the shipping method in your order.
A: Flat Rate Shipping: 10 - 15 business days
B: DHL express : 5 - 7 business days
Total delivery time= Processing time + Shipping time
According to the feedback, the most packages can deliver fast and safely.
5, Tracking order
Tracking your order at https://www.17track.net/en ,
How to tracking order ? view Here
How to payment by your Credit card
- go to your shopping cart page , click here https://fromocean.com/cart,
- Click credit card icon ( view the image below ) , then the payment page will been opened.
- filled the card info to payment
- go to your shopping cart page , click here
How to trackng your order
Please note that confirm your identity is a customer or a guest.
- If it is a customer, please follow the steps below.
If you are a guest, and you have not logged in, please contact us for inquiries.
2, click the order , you will You will see all the orders
3, Check the Order Status, if the order status is Partially Shipped or Delivering
then , click the VIEW button.
4, you will see the tracking N.o , click TRACK button view the infomation.
How to get more discount ? ( 3% ---- 18 % OFF )
2 ways to Get the discount : ( 3% ---- 18 % OFF )
1, order one items for large Quantity.
We offer the Quantity discount for all items . 11-50 pcs ---- 5% OFF 51—100 PCS --- 8% OFF 100+ ---- 10% OFF
2, get the shopping cart subtotal discount
Shopping cart subtotal : 300.00--- 499.00 ------ 3 % OFF 500.00---799.00 ------ 5% OFF More than 800.00 --- 8% OFF
3, Free shipping for the single order over USD$2000.00.
How to pay in your currency ?
How do I select different colors / size ?
view this video https://www.facebook.com/103381943579975/videos/647597979255106
1, go to shopping cart page. Click here
2, Click PAGAR button.
3,Select the payment method.
how to payment ( Brazil, Chile, Argentina, Mexico, Uruguay, Peru, Colombia, )
Shipping costs are calculated based on the weight of the order and your country and region.
Different countries and regions have different shipping rates.
Our website can automatically calculate the shipping cost. Please add the products you want to order to the shopping cart, and select your shipping address, you will get a more detailed shipping cost.
What’s Fromocean.com return policy?
We strongly recommend that first-time order customers try small-volume orders before mass purchases.
- Defective Products.
We will accept returns on website purchases within 10 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible shipping cost (from China to customer’s country). The customer should be responsible for return shipping costs and taxes caused.The customer is liable to confirm with our service team for a advisable shipping method.
- Non-defective Products.
Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.
Prior to returning the product, contact FromOcean customer service department for a Return Authorization. All products returned to FromOcean must be securely packaged in the proper shipping materials and reach FromOcean without damage and please note that the parcel is for “return products”.
All returns should be sent to:
From ocean pearl jewelry, Ltd
3-502# , N.o 268 fuxian road, panyu,
Tel: +86 134 2217 4576
Please notify our customer service staff that your product is being shipped back.
Any further details, you can please submit a ticket for a reply.
Useful Link :
Submit a support ticket
For more information visit FromOcean.com
how to get a free shipping ? if your order amount more than USD2000.00, Then you will get a free shipping. ( ONLY FOR USA ) all the free shipping order will shipped by CHINA--USA sea transportation, ( 30 -40 days )
We are very sorry to inform you that free shipping is temporarily unavailable.
U.S. Ocean freight was delayed in large quantities, and a large number of ships stayed at the docks and could not unload.
Please check related news at below link
With the improvement of US Ocean freight, we will restore free shipping in due course.
Overweight or large product volume order
1, if you order some items that have a large volume, If the product you ordered has a larger volume, but the actual weighing is lighter. Then, the actual shipping weight will be divided by 5000 by volume.
For example, jewelry boxes, cartons, packaging, jewelry display products, etc.
if your order more than 30KG, Then the order will been shipped by CHINA--USA sea transportation, ( 30 -40 days ) .
if the order is less than 30 kg, then the order will been shipped by fedex or DHL express, ( 7- 9 days )