F.a.q & Help
What’s Fromocean.com return policy?
We strongly recommend that first-time order customers try small-volume orders before mass purchases.
- Defective Products.
We will accept returns on website purchases within 10 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible shipping cost (from China to customer’s country). The customer should be responsible for return shipping costs and taxes caused.The customer is liable to confirm with our service team for a advisable shipping method.
- Non-defective Products.
Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.
Prior to returning the product, contact FromOcean customer service department for a Return Authorization. All products returned to FromOcean must be securely packaged in the proper shipping materials and reach FromOcean without damage and please note that the parcel is for “return products”.
All returns should be sent to:
From ocean pearl jewelry, Ltd
3-502# , N.o 268 fuxian road, panyu,
Tel: +86 134 2217 4576
Please notify our customer service staff that your product is being shipped back.
Any further details, you can please submit a ticket for a reply.
Useful Link :
Submit a support ticket